ThinkSpace Education Refund Policy
Your rights to return goods are protected under the UK Consumer Protection (Distance Selling) Regulations 2000 which can be found at Office of Public Sector Information website. You may cancel an order within 7 days of delivery for a full refund should you wish, providing no course content has been consumed. You will however, be liable for shipping costs unless the return is due to our error or a fault on the item. Faulty products must be received by us to be checked before replacement product is sent or refund applied. Refunds will be issued to the original purchaser card and cannot be transferred to a third party account.
In addition to the statutory 7 day return policy, our 30-day money back guarantee is for 30 days from the date of course purchase. For courses with tuition, one assignment may be submitted during this time without voiding the guarantee, but if more than one assignment is uploaded, no discount is possible. If hard copies of course materials have been ordered, these must be returned at your cost before we can process your refund.
Each student may use the money back guarantee only once. After a refund has been issued, the money back guarantee does not apply to any subsequent purchases made from ThinkSpace Education. Accessing more than 25% of the course pages, course text or videos invalidates the money back guarantee.